Frequently Asked Questions

A stairlift is a motorized chair that helps people with mobility limitations safely move between floors. The stairlift attaches to the stairs and plugs into a standard outlet. It is operated with a remote control fob.

At least 14 million seniors fall each year, and many of those accidents happen at home. If stairs are becoming difficult due to aging or mobility limitations, a stairlift can be a valuable safety upgrade.

Yes, a stairlift can help you maintain your independence and safely access every floor of your home. Three of four seniors want to remain in their forever home for as long as possible. Installing a stairlift can make it possible to delay or avoid downsizing or moving to assisted living.

Safe Step offers three types of stairlifts:

• Straight stairlift: Designed to fit most standard staircases, with a slim profile that folds up to maximize space when not in use.
• Outdoor stairlift: Engineered for every season with weather-resistant features and a heavy-duty cover for an added layer of protection.
• Cargo lift: Enables homeowners to avoid unnecessary strain by providing a helping hand on the stairs.

Absolutely, our stairlifts are American-made with quality craftsmanship and dependable performance you can trust.

Falls are the leading cause of injury for older adults, according to the U.S. Centers for Disease Control. Many seniors experience balance and vision issues, making the stairs challenging. A stairlift can significantly reduce your risk of falls by eliminating the need to climb stairs.

Staying in your forever home allows you to retain your independence and can be an affordable alternative to assisted living or downsizing. It can help you maintain your routine and safely access every floor of your home.

A stairlift can reduce physical strain and improve safety during assistance. It also gives caregivers greater peace of mind, knowing their loved one can move safely and independently.

No, a Safe Step Stairlift folds up to make it easy to continue using your staircase. We also offer a cargo lift, a hands-free alternative to carry bulky items like laundry or holiday decorations.

Yes, stairlifts are designed with safety as a top priority. The stairlift comes with built-in obstruction sensors, a speed regulator for controlled movement and a swivel seat for easy entry and exit.

Our straight and outdoor stairlifts have a variety of safety features to ensure a smooth ride, including:

• Swivel seat
• Seatbelt
• Obstruction sensors
• Slip-resistant footrest

A Safe Step Stairlift will not leave you stranded if the power goes out. The battery backup on our energy-efficient stairlift can make up to 40 round-trips during a power outage.

A stairlift has a weight capacity of 350 pounds.

Yes, the stairlift has an easy-to-use remote for a smooth ride. It’s equipped with a swivel seat and movable armrests, making getting on and off safe and comfortable.

Yes, our stairlift has a 350-pound weight capacity and has a user-friendly design.

No, our stairlift folds to within 12.5 inches from the wall when not in use to allow other household members to access the stairs safely.

Yes, Safe Step offers a best-in-class warranty to ensure your stairlift stays in prime condition. Our comprehensive warranty covers the parts of your indoor stairlift for as long as you live in your home. Our competitors charge more for less coverage. The outdoor stairlift’s drive train is covered by a three-year warranty.

Stairlifts require minimal maintenance aside from routine cleaning. Plus, our lifetime limited warranty provides assurance. If you need assistance, call our service team at (800) 989-5101.

A Safe Step Stairlift is mounted on the stairs, making the installation process seamless and hassle-free. Depending on your staircase layout, it can be installed on either side. All stairlifts include free, professional installation.

No, a permit is not required for a stairlift.

Most Safe Step Stairlifts can be installed in under one hour. They attach directly to the stairs and plug into a standard outlet.

No, our stairlifts are energy-efficient and can be plugged into a standard household outlet.

A stairlift can be installed on a variety of staircase types, including L-shaped stairs and staircases with landings. Most homes can accommodate a stairlift—we’ve installed lifts on staircases with angles as low as 12 degrees and as steep as 55 degrees.

Most stairlifts work best on a standard staircase measuring at least 36 inches wide, but a design specialist will evaluate your home to determine the best solution.

A Safe Step Stairlift measures 24 inches from the wall to the footrest. For convenience, the stairlift’s seat can be folded up when not in use.

Yes, in many cases. Our stairlift measures 24 inches from the wall to the footrest, and it folds to within 12.5 inches of the wall when not in use. A design specialist will come to your home to determine the best accessibility solution for your needs.

A Safe Step Stairlift attaches directly to the stairs, eliminating the need for renovations. It can be installed in less than an hour with minimal disruptions.

Yes, because the stairlift attaches to the stairs, it is easy to remove without causing lasting damage.

If you are experiencing any installation or product issues, a Safe Step expert is available to help. Call our service team at (800) 989-5101 if you have questions or concerns.

If you have questions about caring for your new Safe Step product or completing repairs, reach out to our customer service team at (800) 989-5101.

The cost of your stairlift depends on your staircase type and specific needs. For example, a curved staircase may require a customized solution. Stairlifts with parts manufactured overseas may be subject to tariff price increases. Safe Step’s Stairlifts are made in America, so you can trust our quality and enjoy tariff-free pricing.

The cost of assisted living and in-home care is rising. A stairlift can help you stay in the home you love for longer, alleviating some of the burden of high, long-term care costs.

While Safe Step does not currently offer a financing program, we provide valuable savings of $750 off and free installation to new customers. Our design specialist can help you learn about potential funding sources to trim your stairlift cost.

New customers receive $750 off their stairlift purchase, plus free installation. To learn more about other potential discounts and special offers, contact us at (800) 985-6639.

At this time, Medicare and Medicaid do not cover the cost of a stairlift. But please contact your Medicare or Medicaid representative first.

Medicare and Medicaid only provide assistance for Durable Medical Equipment (DME). A stairlift is not typically considered a DME, but a convenience rather than a medical necessity. In addition, Safe Step Stairlifts are available for anyone and are not exclusive to Medicare beneficiaries or adults with special needs.